Frequently Asked Questions

When you buy from our official store, you are guaranteed to be purchasing a product that is 100% original from our brand. We design and market our products directly, so every order comes from an official source and meets our quality standards. If you have any questions about a product before making your purchase, please contact us and we will be happy to help you.

Of course! Our glasses are a perfect gift option. All orders are carefully prepared to make the unboxing experience special. If the recipient needs to make an exchange, they can do so by following our exchange and return policy.

If you have lost or damaged your glasses case, please contact our customer service team. We will review your case and, subject to availability, offer you a solution so you can continue to protect your glasses properly.

Yes. We periodically launch promotions, discounts, and special offers on a selection of products. To make sure you don't miss out on any news, we recommend subscribing to our newsletter and following us on our social media channels, where we announce our campaigns and launches before anywhere else.

You can contact our customer service team whenever you need to. We'll be happy to answer any questions you have about our products, orders, shipping, exchanges, or returns. You can write to us via the contact form on our website or send us an email. We will reply as soon as possible during customer service hours.

Yes. We ship to different countries so you can enjoy our products wherever you are. During the purchase process, you can check if we ship to your destination, as well as the corresponding costs and delivery times. If your country is not listed or you have any questions, please contact us and we will be happy to help you.

Yes. All our sunglasses comply with current European regulations and have undergone the necessary quality controls to guarantee their safety and protection. In addition, they incorporate UV protection to help protect your eyes from ultraviolet rays, offering comfort and safety in their daily use.

To keep your glasses in perfect condition, we recommend cleaning them with lukewarm water and a neutral soap, then drying them with a clean microfiber cloth. Avoid using paper, napkins, or abrasive products, as they can scratch the lenses or damage their coatings. When not in use, always store them in their case to protect them from impacts and scratches.

Yes. All our glasses come with a legal warranty against manufacturing defects. If you detect any problem related to a manufacturing defect, please contact our customer service team. We will review your case and offer you the most suitable solution in accordance with the applicable warranty.

If your order has arrived damaged or you have received a product different from the one you ordered, please contact our customer service team as soon as possible. Provide us with your order number and, if possible, attach photos of the product and packaging. We will review your case as quickly as possible and offer you a solution, either a product replacement or the corresponding resolution, at no additional cost to you.

If for any reason you are not satisfied with your purchase, you can request a return within the period established in our return policy, provided that the product is in perfect condition, unused, and in its original packaging. Once we receive and verify the condition of the item, we will process the corresponding refund or exchange. If you need help with the process, our customer service team will be happy to assist you.

Yes, as long as your order has not been prepared or shipped. If you need to modify or cancel your purchase, please contact our customer service team as soon as possible, indicating your order number. We will do our best to accommodate your request before the order leaves our facilities. If the order has already been shipped, you can manage it in accordance with our exchange and return policy.

Yes. Shopping on our website is completely safe. We use secure payment systems and encryption technologies to protect your personal data and transaction information. Additionally, your data is treated confidentially and in accordance with current data protection regulations. You can make your purchase with complete peace of mind and confidence.

We accept different payment methods so you can make your purchase quickly and securely. During the purchase process, you can choose from the available options, such as credit or debit card and other payment methods enabled in our store. All payments are processed through secure platforms to ensure the protection of your data.

Once your order has been dispatched, you will receive an email with shipping confirmation and a link to track it in real time. If you have not received the email or have any issues with your order, please contact our customer service team and we will be happy to help you.

Shipping costs €4.30 for orders under €45. Orders of €45 or more qualify for free shipping. The shipping cost will be calculated automatically during checkout before you finalize your order.

Delivery time is 1 to 2 business days from order confirmation. Once your purchase has been shipped, you will receive an email with tracking information so you can check the status of your shipment at all times.

Yes, as long as the model meets the established requirements for driving and the filter category of its lenses is appropriate. You can find information about the characteristics and protection level of each product on its product page. If you have any questions about a specific model, you can contact our team and we will help you choose the most suitable option.

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UV protection shields your eyes from ultraviolet rays (UVA and UVB), helping to prevent the harmful effects of sun exposure. It is an essential feature in sunglasses. Polarized lenses, in addition to offering UV protection when indicated, reduce glare caused by surfaces such as water, asphalt, or snow. This improves contrast, reduces eye strain, and provides more comfortable vision. In summary, UV protection safeguards your eyes from solar radiation, while polarization improves vision quality by eliminating glare.